Water Heater Repair, Replacement and Installation in Ball Ground and Canton, GA
No hot water this morning? Here is how a water heater call works
Most water heater calls in Canton, Ball Ground and Holly Springs come in the same way: a cold shower, a puddle under the tank, or a pilot that will not stay lit. Performance Plumbing has been repairing and replacing water heaters across Cherokee County since 2015, and the first visit is always the same. No service call fee, a technician who looks at the unit, the venting, the gas or electrical supply and the age of the tank, and a flat rate quote in writing for the repair or the replacement. If the honest answer is “this tank has another five years in it,” that is what you hear.
What we do
- Water heater repair: thermostats, heating elements, thermocouples, gas valves, pressure relief valves, pilot and ignition problems, and the sediment flush that fixes more “no hot water” calls than people expect.
- Water heater replacement when the tank itself has failed. Once a tank is leaking, no part fixes it.
- Water heater installation for new homes, additions and remodels, gas or electric, sized to the household.
- Gas water heaters, natural gas and propane, with the venting done right.
- Electric water heaters for homes without gas, including the heat pump units that cut the power bill.
- Tank to tankless conversion when it fits the house. See tankless water heater installation and repair.
- Annual maintenance: tank flush, anode rod check, relief valve test and a look at the venting.
We install Rheem tank water heaters first, with A.O. Smith and Bradford White available when the job calls for one, Navien and Rinnai on the tankless side, and we service what is already in your house regardless of who installed it.
The signs your water heater needs repair
- Hot water that runs out faster than it used to, or never gets fully hot.
- Rumbling, popping or banging from the tank, which is sediment cooking on the bottom.
- Cloudy, rusty or metallic tasting hot water.
- Temperature that swings from scalding to cold.
- A pilot light that keeps going out, or a breaker that keeps tripping on an electric unit.
- Water around the base of the tank, or a relief valve that drips.
- A utility bill that climbed with no change in how you live.
Noise, lukewarm water and a dripping relief valve are usually repairs. Water from the tank itself is a replacement, and it is worth calling the same day before a slow leak becomes a flooded garage or basement.
Repair it or replace it
A tank water heater in Cherokee County typically lasts eight to twelve years, longer if it has been flushed every year, shorter on well water or hard water that has never been treated. The rule we quote by: if the tank is under eight years old and the problem is a part, repair it. If the tank is leaking, rusting through, or past ten years and needs an expensive part, the money is better spent on a new unit that comes with a fresh warranty. We will tell you which side of that line you are on before you spend anything, and the quote for each is flat rate in writing.
What size water heater a Cherokee County home needs
Size follows the number of people, not the size of the house. As a guideline for a standard tank: one to two people, 30 to 40 gallons; two to three people, 40 to 50 gallons; three to four people, 50 to 60 gallons; five or more, 60 to 80 gallons. A home with a soaking tub, a large walk in shower or two showers running in the morning sits at the top of its range. If the household has outgrown the tank, a larger tank or a tankless unit both solve it, and we will lay out both when we quote.
Gas or electric
If the house has natural gas or propane, a gas water heater recovers faster and costs less to run, which is why most medium and large Cherokee County homes use one. It needs correct venting and a gas line sized for the burner, which is part of what we check on every install. Electric water heaters suit smaller households, condos and homes without gas: no venting, no fuel, simple to place, and the newer heat pump models cut operating cost sharply in a garage or basement that stays above freezing. We install both and recommend based on the house, not on what is on the truck.
Maintenance, the part nobody does
Cherokee County water carries enough mineral to build an inch of sediment on the bottom of a tank in a few years. That sediment is the rumbling you hear, the reason the burner runs longer, and the reason tanks rust from the inside. An annual flush takes under an hour. At the same visit we check the anode rod, the sacrificial part that corrodes so the tank does not, and test the pressure relief valve. A tank that gets this done every year is the one that reaches twelve years. A tank that never gets it is the one that fails at eight.
What a water heater costs, and why we do not print a number
The unit is only part of the price. What moves the quote: gas or electric, tank size, whether the venting and gas line meet current code or need updating, whether a drain pan, expansion tank or new shutoff is required, access to where the heater sits, and hauling the old unit away. We come out, look at all of it, and give you one flat rate quote with nothing added later. There is no service call fee for the visit, and financing options are available on installations.
Where we repair and replace water heaters
We work out of Ball Ground and cover Cherokee County every day: Canton and BridgeMill, Holly Springs, Hickory Flat, Woodstock, Waleska and Ball Ground itself, plus Jasper and Big Canoe in Pickens County and the Cumming side of Forsyth County. Kennesaw and Milton when the schedule allows. We are not the right call for Norcross, Newnan or Swainsboro, whatever the search result said.
Why Cherokee County homeowners call Performance Plumbing for water heaters
- No service call fee and free in person estimates. We look first, quote second, and the quote is flat rate.
- Repair when it is a repair. You get the honest answer on the tank’s age before anyone sells you a new one.
- Licensed and insured, Georgia Master Plumber license MP210684, serving Cherokee County since 2015.
- Drug tested and background checked technicians in marked trucks.
- Gas, electric, tank and tankless under one roof, so the recommendation fits the house.
- 119 five star Google reviews, many of them about water heaters, and a real person answering 24 hours a day at 404-637-9017.
Water heater questions, answered
How long does a water heater last?
Eight to twelve years for a tank unit in Cherokee County, longer with an annual flush and shorter on untreated hard or well water. Past ten years, plan on replacement rather than another repair.
My water heater is leaking. Can it be repaired?
If the water is coming from a fitting, a valve or the relief line, usually yes. If it is coming from the tank itself, no part fixes a tank that has rusted through, and it needs to be replaced.
Why does my water heater make a rumbling or popping noise?
Sediment on the bottom of the tank. Water trapped under it boils and pops as the burner runs. A flush fixes it if caught early; left for years it shortens the life of the tank.
Why does my hot water run out so fast?
Either the tank is too small for the household, a heating element or thermostat has failed on an electric unit, the dip tube has broken, or sediment has taken up part of the tank’s volume. We diagnose it on the first visit.
Do you charge a service call fee for water heater repair?
No. We come out, diagnose it, and give you a flat rate quote before any work starts. If you decide to hold off, you owe us nothing.
Gas or electric, which should I choose?
Gas if the house has it, for faster recovery and lower operating cost. Electric for smaller homes, condos and homes without gas, and a heat pump water heater where the location stays above freezing. We recommend based on the house.
Which water heater brands do you install?
Rheem is our go to for tank units and Navien for tankless. We can also get A.O. Smith, Bradford White and Rinnai, and we service most mainstream brands already installed in homes across Cherokee County.
Should I switch to a tankless water heater?
If you run out of hot water or want to stop heating a tank all night, often yes. If the household is small and the house has no gas, a tank is usually the better buy. We will show you both when we quote.
Do you offer financing for a water heater replacement?
Yes. Financing options are available on installations. Ask when you call, or see our financing page.
Which areas do you cover for water heater repair?
All of Cherokee County, including Ball Ground, Canton, Holly Springs, Hickory Flat, Woodstock and Waleska, plus Jasper and Big Canoe in Pickens County and the Cumming area in Forsyth County.
Cold shower, or a puddle under the tank? Call or text 404-637-9017. A real person answers 24 hours a day, there is no service call fee, and you get one flat rate quote before any work begins.