Sump Pump Repair, Replacement and Installation in Canton and Ball Ground, GA
The pump you forget about until the storm
A sump pump sits in a pit in the lowest corner of a basement or crawl space and does nothing for months. Then a North Georgia storm drops three inches overnight, the water table rises, and the pump either runs or the basement floods. Performance Plumbing installs, repairs and replaces sump pumps across Cherokee County, where basements are common and the red clay sends groundwater straight at them. No service call fee for the visit, a flat rate quote in writing, and a real person on the phone 24 hours a day for the night the pump quits.
What we do
- Sump pump repair: stuck floats, failed switches, burned out motors, clogged intakes and check valves that let water run back into the pit.
- Sump pump replacement when a pump has reached the end of its life or was never sized for the water the pit actually sees.
- New sump pump installation, including the pit, the discharge line and the check valve, for basements that have started taking water.
- Battery backup systems, because the power goes out in the same storm that fills the pit.
- Discharge line repair for lines that have clogged, frozen or been crushed by a vehicle or a landscaper.
- Annual tune up: pull the pump, clean the intake and the pit, test the float and the check valve, run it under load.
- Sewage ejector pumps for basement bathrooms that sit below the sewer line.
The signs your sump pump needs attention
- It runs constantly, or cycles on and off every few seconds, which usually means a float or check valve problem or a pump too small for the pit.
- It makes grinding, rattling or humming noises, or vibrates in the pit.
- It has not run in months and you are not sure it still works.
- Water in the pit sits higher than it used to, or the basement smells damp after rain. If the water is coming from a pipe rather than the ground, that is a leak, not a pump problem.
- Visible rust on the pump, or a pump older than seven to ten years.
- No battery backup, which means no pump the moment the power goes out.
The test is simple and worth doing before every spring: pour a bucket of water into the pit. The float should rise, the pump should kick on, the water should leave, and the pump should shut off. If any step fails, call before the rain does.
Why sump pumps fail in Cherokee County
Most failures we see are not the motor. They are a float switch jammed against the side of the pit, a check valve that failed so the discharge line drains back and the pump runs twice for every cycle, an intake screen packed with silt and clay, or a discharge line outside that froze in January or got crushed. Power outages take out the rest: a storm that fills the pit is the same storm that knocks out the power, and a pump with no battery backup is a pit with no pump. The pumps that do burn out are usually undersized for a basement that takes more water than the builder expected.
Repair it or replace it
A float, a switch, a check valve or a clogged intake is a repair, and a quick one. A pump past seven to ten years, a motor that has burned out, or a pump that was never sized for the pit is a replacement, and we size the new one to the water the pit actually sees, not the cheapest unit on the shelf. We quote both flat rate in writing and tell you which one we would do in our own house.
Battery backup, the part that matters most
A primary pump with no backup protects the basement on every day except the one that counts. A battery backup pump sits in the same pit and takes over the moment the power drops or the primary fails, and runs for hours on its own battery. For a finished basement in Canton, Woodstock or Holly Springs, it is the single best insurance a homeowner can buy, and we install it alongside a new pump or add it to an existing pit.
What sump pump work costs, and why we do not print a number
What moves the quote: repair versus replacement, the size of pump the pit needs, whether a battery backup is added, whether a new pit or discharge line has to be cut, and access to the basement or crawl space. We come out, test the system, and give you one flat rate quote with nothing added later. There is no service call fee for the visit.
Where we service sump pumps
We work out of Ball Ground and cover Cherokee County every day: Canton and BridgeMill, Holly Springs, Hickory Flat, Woodstock, Waleska and Ball Ground itself, plus Jasper and Big Canoe in Pickens County and the Cumming side of Forsyth County. Kennesaw and Milton when the schedule allows. We are not the right call for Atlanta, Marietta or Skidaway Island, whatever the search result said.
Why Cherokee County homeowners call Performance Plumbing for sump pumps
- Sized for the water, not the shelf. The replacement pump matches what the pit actually sees.
- Backup is part of the conversation, because the storm that fills the pit is the one that cuts the power.
- No service call fee and free in person estimates. We look first, quote second, and the quote is flat rate.
- Licensed and insured, Georgia Master Plumber license MP210684, serving Cherokee County since 2015.
- Drug tested and background checked technicians in marked trucks.
- 119 five star Google reviews and a real person answering 24 hours a day at 404-637-9017.
Sump pump questions, answered
How do I test my sump pump?
Pour a bucket of water into the pit. The float should rise, the pump should turn on, the water should pump out, and the pump should shut off. Do it before every spring and after any long dry spell.
How long does a sump pump last?
Seven to ten years for most pumps, less for a pump that runs often or was undersized for the pit. Past ten years, plan on replacement before it fails in a storm.
Why does my sump pump run all the time?
Either the float is stuck, the check valve has failed so water drains back into the pit after every cycle, the pump is too small for the water coming in, or the water table really is that high. We test each on the first visit.
Do I need a battery backup sump pump?
If the basement is finished or stores anything you care about, yes. Power outages and heavy rain arrive together in Cherokee County, and a backup pump is the only thing running when they do.
Do you charge a service call fee?
No. We come out, look at the problem, and give you a flat rate quote before any work starts. If you decide to hold off, you owe us nothing.
Can you install a sump pump in a basement that never had one?
Yes. We cut the pit at the low point, set the basin and pump, run the discharge line outside and away from the foundation, and add a check valve and a backup if you want one.
What is the difference between a sump pump and a sewage ejector pump?
A sump pump moves groundwater out of a pit. A sewage ejector pump moves wastewater from a basement bathroom or laundry up to the sewer line. We install and repair both.
Where should the sump pump discharge go?
Away from the foundation, far enough that the water does not run straight back to the pit, and never into the sewer line or the septic system. We check the discharge on every repair.
Can you repair my sump pump the same day?
Usually. A pump that has quit with rain coming is treated as a same day call, and a real person answers the phone 24 hours a day.
Which areas do you cover?
All of Cherokee County, including Ball Ground, Canton, Holly Springs, Hickory Flat, Woodstock and Waleska, plus Jasper and Big Canoe in Pickens County and the Cumming area in Forsyth County.
Pump running nonstop, or not at all with rain on the way? Call or text 404-637-9017. A real person answers 24 hours a day, there is no service call fee, and you get one flat rate quote before any work begins.