Frequently Asked Questions

At Performance Plumbing, we’ve provided top-quality plumbing services in Ball Ground, GA, since 2016. We’re always happy to address any concerns about your plumbing system. Here are some of the most frequently asked questions we get from our customers:

The size of the water heater to install in your home will depend mainly on the number of family members you have. For example, a 50-to-60-gallon water heater would suffice if you have a family of four. A home with five to seven people would need a water heater with a 60-to-80-gallon water tank. You can use this guideline to determine your ideal size of water heater:

  • One to two people: 30 to 40 Gallons
  • Two to three people: 40 to 50 Gallons
  • Three to four people: 50 to 60 Gallons
  • Over five people: 60 to 80 Gallons
  • Free Water Heater Tank Upgrade
    Buy any 40-gallon tank water heater from Performance Plumbing, and we’ll upgrade you to a 50-gallon tank at absolutely no additional charge!

This is one of the more common questions we get.

With hundreds of models of water heaters available on the market, you can’t run out of options. But you need to understand the pros and cons of each to make the best decision.

Some of the factors you’ll need to consider when choosing the best water heater include the amount of water the heater should produce to meet your family’s needs.

You must also consider the cost of purchase, installation, and routine maintenance before settling for a particular model.

Several things could make your hot water run out quicker than you expect, such as:

  • Your family is growing: When you have more people using hot water, or more people taking longer showers, hot water won’t stay in the tank for too long
  • High demand for hot water at once: Performing multiple activities that need hot water simultaneously, such as running the dishwasher while someone is showering, could drain your hot water tank quickly
  • Incorrect temperature setting: Your water heater could be at the wrong setting and hence, not producing hot water at your desired temperature
  • Defective heating element: When your lower heating element goes bad, there’ll be a significant drop in the amount of hot water produced

A good rule of thumb is to have your sewer lines and drains cleaned every 18 to 22 months. This will keep your lines flowing efficiently and prevent costly damage.

However, don’t hesitate to call a plumber for drain cleaning if you notice these problems:

  • Raw sewage backup in your drain, bathtub, or toilet
  • Gurgling sounds from the pipes
  • Water puddles around the floor drain in your basement
  • Multiple clogged drains or recurring clogs
  • Strange odors from the drains

The best way to clean your drains is by using hot water. You won’t worry about the adverse effects of toxic chemicals. Simply boil water and use a funnel to direct it into the drain. It’ll break down oil, grease, and congealed soap that hold large debris together and clog the drains.

We offer 100% free, no obligation, in home estimates.

For the most accurate pricing possible, we prefer to send a tech out to quote it in person with no service call fee, no obligation and no high pressure tactics.

Yes! We are happy to install parts and fixtures provided by customers.

The Rough In phase of a bathroom renovation project is the time at which all plumbing that is not seen when the project is completed is installed. This includes water pipes, drain pipes, vents, and any valves that are wall mounted. In some cases, drains and water lines will need to be run under the floor and will require concrete removal and pour back. This is called a Slab Rough In. Most of the plumbing will go in walls or the ceiling and is called the Wall Rough In.

The Trim Out phase is the last steps to completing the plumbing remodel. It involves the installation of all fixtures and trim for the plumbing system. This includes all of the plumbing that you can see once the project is finished including Toilet, sinks, faucets, shower/tub valves, spouts, and shower head. Once the trim out is completed, tested, and approved by the homeowner the plumbing project is complete.

Generally, yes. Some municipalities do not require permits for renovations, but this is uncommon. If you are hiring a General Contractor for your project, they may take care of the permitting for the project as well. Performance Plumbing is happy to provide any information for permitting, and can also pull plumbing-only permits.

Yes. Our license number is MP210684. We carry an Unrestricted Master Plumber license. We also carry Liability, Workers Compensation, and an Umbrella Policy. All of our licensing and insurance paperwork is available upon request.

At Performance Plumbing, we are happy to help with your project whether you are supplying the fixtures or we are. It is important to know that if you are supplying a fixture, you will be responsible for all supplies for that fixture. While we will work with you to make sure you get what you need, any additional time or materials added because of missing pieces can result in extra charges. Additionally, any fixtures you supply will be warranteed by the store you purchased them from. Any warranty repairs will be between you and them. If we supply and install the fixtures, we work with the supplier to get the parts we need and we cover the labor as well for 1 year.

We offer an industry leading 1 year warranty on all labor for a remodel. Warrantees for fixtures and parts are seperate from our warranty, but are usually for the same 1 year time period. While manufacturers warranties do not cover labor to repair or replace the item, we provide the labor free of charge if the fixture is supplied and installed by us.

As you might expect, this can vary wildly from project to project. Depending on the scope and size of your bathroom remodel, the availability of materials and fixtures, and the speed of the other trades, most bathroom remodels can be completed in 4-6 weeks. We have done projects that were done in less than 2 weeks, and some that drug on over more than a year waiting for a fixture. having a good plan and the right plumber makes all the difference when trying to kepp a project on time.

No. depending on the project, we will establish milestones with you at which you will need to pay us for work up to that point. These are known as progress payments. For projects with a slab rough in, there will usually be 3 progress bills. The first when we complete the slab rough in, the second when we complete the wall rough in, and the final upon completion of the trim out. For projects with expensive or customer ordered fixtures, the rough in payment may also include payment for the fixtures. Performance Plumbing will never bill you for work that has not yet been completed to your satisfaction.

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