Tankless Water Heater Installation and Repair in Canton and Ball Ground, GA
Tankless water heaters, done by the crew that will service them for the next twenty years
Performance Plumbing has installed and repaired tankless water heaters in Ball Ground, Canton, Holly Springs, Woodstock and the rest of Cherokee County since 2015. Our technicians carry the Navien Service Specialist (NSS) certification and train with Navien directly every year, and we also install Rheem tankless units, with Rinnai, A.O. Smith and Bradford White available when the job calls for one. The same licensed plumbing crew that sizes the unit and runs the gas line is the crew that comes back for the annual flush, so nothing about your system is a mystery to the person standing in your garage.
What we do
- Tankless water heater installation for new construction, additions and remodels, sized to the number of bathrooms and fixtures that actually run at once.
- Tank to tankless conversion, including the gas line upsizing, venting and electrical that a tank never needed.
- Tankless water heater replacement when an older on-demand unit has reached the end of its life.
- Tankless water heater repair for error codes, no hot water, temperature swings, ignition faults and low flow.
- Annual maintenance and descaling so the heat exchanger stays clean and the warranty stays valid.
- Recirculation systems for instant hot water at the far end of the house.
Every visit starts the same way: no service call fee, a look at what you have, and a flat rate quote in writing before any work begins. If you decide to wait, you owe us nothing.
Tankless water heater repair in Cherokee County
A tankless unit rarely fails all at once. It warns you first. These are the calls we take most often from Canton, Ball Ground and Holly Springs homes, and what is usually behind them.
- No hot water at all. Most often an ignition or flame failure, a tripped high limit, a gas supply problem, or a frozen inlet after a cold snap. The unit’s error code points us at the cause before we open it.
- Hot, then cold, then hot again. The “cold water sandwich” is normal for a few seconds on a tankless unit. When it lasts longer than that, it usually means a flow sensor, a dirty heat exchanger or a unit that was undersized for the house.
- Water that never gets hot enough. Scale buildup inside the heat exchanger, a gas line that is too small for the burner, or two showers and a dishwasher running on a unit sized for one.
- Error codes on the display. Navien, Rinnai and Rheem all publish their codes. Some mean “flush me,” some mean “call a plumber today.” We will tell you which one you have over the phone when we can.
- Low flow or pressure at the hot taps only. Usually the inlet filter screen or the heat exchanger clogging with mineral scale, both fixable on the same visit.
Because we are Navien Service Specialist certified, Navien warranty work and parts go through us without a middleman. If your unit is still under its parts or heat exchanger warranty, we will tell you before you pay for anything.
Annual maintenance: the one thing most tankless owners skip
Cherokee County water carries enough minerals to coat a heat exchanger in a year or two. A tankless unit that never gets descaled runs hotter, works harder, throws codes, and dies years early. The annual service is simple: we isolate the unit, circulate a descaling solution through the heat exchanger, clean the inlet filter and the burner assembly, check the venting and the condensate drain, and confirm the gas pressure and the temperature rise match the spec. It takes about an hour. It is the difference between a unit that lasts fifteen to twenty years and one that lasts eight. Manufacturers also expect it: skipping maintenance is the most common reason a heat exchanger warranty claim gets denied.
Gas or electric, and tank or tankless
For most Cherokee County homes with natural gas or propane, a gas fired condensing tankless unit is the right answer: it keeps up with a family’s hot water demand, vents cleanly, and runs quietly. Electric tankless units transfer heat efficiently but deliver far less of it, so they suit a guest bath, a workshop sink or a small condo, not a four bathroom house. If your home has no gas and no plan for propane, a high efficiency tank or a heat pump water heater is often the better buy, and we will say so. We install and service standard tank water heaters too, so the recommendation is based on your house, not on what we feel like selling. See water heater repair and installation for the tank side.
Which brand is best
We are trained on all of the mainstream brands and we recommend Navien. The build quality, the efficiency numbers and the support behind the product are why our technicians hold the NSS certification and spend hours every year training with Navien directly. Navien also backs its units with a five year parts and fifteen year heat exchanger warranty, which is as strong as the category offers. That said, if you already own a Rheem, a Rinnai, an A.O. Smith or a Bradford White, we service it, we stock the common parts, and we are not going to talk you out of a unit that is working.
What a tankless installation costs, and why we do not print a number
Two houses on the same street can need very different tankless installs. What moves the quote: whether the existing gas line can feed a tankless burner or has to be upsized, how the unit vents (a condensing unit through PVC is simpler than a non condensing unit through stainless), whether there is a dedicated outlet where the unit goes, how far the hot water has to travel and whether a recirculation loop makes sense, and what it takes to remove the old tank. We come out, look at all of it, and give you one flat rate quote with nothing added later. There is no service call fee for the visit. Financing options are available if you would rather spread it out.
Where we install and repair tankless water heaters
We work out of Ball Ground and cover Cherokee County every day: Canton and BridgeMill, Holly Springs, Hickory Flat, Woodstock, Waleska and Ball Ground itself, plus Jasper and Big Canoe in Pickens County and the Cumming side of Forsyth County. If you are in Kennesaw or Milton, call and ask; we take those jobs when the schedule allows. We are not the right call for Savannah, Macon or Augusta, no matter what the search result said.
Why Cherokee County homeowners call Performance Plumbing for tankless work
- Navien Service Specialist certified technicians, trained directly with the manufacturer every year.
- No service call fee and free in person estimates. We look first, quote second, and the quote is flat rate.
- Licensed and insured, Georgia Master Plumber license MP210684, serving Cherokee County since 2015.
- Drug tested and background checked technicians in marked trucks.
- 119 five star Google reviews and counting, many of them about water heaters.
- A real person answers 24 hours a day. Call or text 404-637-9017 and talk to a human, not a menu.
Tankless water heater questions, answered
How long does a tankless water heater last?
With annual descaling, fifteen to twenty years is normal. Without it, scale shortens the life of the heat exchanger and many units are done in eight to twelve. Maintenance is the whole difference.
How often should a tankless water heater be flushed in Cherokee County?
Once a year. Our local water is hard enough that scale builds inside the heat exchanger within a year or two. An annual flush keeps the efficiency up and keeps the manufacturer warranty valid.
Can you replace my tank water heater with a tankless unit?
Yes, that is most of the tankless work we do. The conversion usually means upsizing the gas line, adding the right venting and a dedicated electrical outlet, and removing the old tank. We handle all of it on one quote.
Which tankless brands do you install and repair?
We most often install Navien and Rheem, and our technicians carry the Navien Service Specialist certification. We can also get Rinnai, A.O. Smith and Bradford White when the job calls for one, and we can repair most other mainstream brands.
My tankless water heater is showing an error code. What should I do?
Write the code down, turn the unit off and back on once, and if it returns, call us. Many codes point to scale or a flow problem that a flush fixes. Some point to a gas or ignition fault that needs a plumber the same day. We will tell you which over the phone when we can.
Do you charge a service call fee for tankless repair?
No. We come out, diagnose it, and give you a flat rate quote for the repair before any work starts. If you decide to hold off, you owe us nothing.
Is a tankless water heater worth it for a Cherokee County home?
For a household that runs out of hot water, or one that wants to stop heating forty gallons all night, usually yes. For a small home with low hot water demand and no gas, a high efficiency tank can be the better buy. We will tell you which one fits your house when we quote it.
Gas or electric tankless?
Gas for whole house hot water. Electric tankless units cannot deliver enough heat for several showers at once, so we only recommend them for a single bath, a workshop or a small space.
Do you offer financing for a tankless water heater installation?
Yes. Financing options are available on installations. Ask when you call and we will walk you through them, or see our financing page.
Do you handle the Navien warranty?
Yes. As Navien Service Specialists we can perform warranty service and parts replacement on Navien units. Bring your model and serial number to the call and we will check the coverage before quoting.
Which areas do you cover for tankless installation and repair?
All of Cherokee County, including Ball Ground, Canton, Holly Springs, Hickory Flat, Woodstock and Waleska, plus Jasper and Big Canoe in Pickens County and the Cumming area in Forsyth County.
Ready for hot water that does not run out? Call or text 404-637-9017. A real person answers 24 hours a day, there is no service call fee, and you get one flat rate quote before any work begins.